Frequently Asked Questions

Shipping Information

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our ezaybuy encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

How do I remove items from my cart?

First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click “Update cart” in the lower-right corner to have your changes reflected.

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated base on states and items.

PAYMENT

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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Order & Retunrs

What shipping methods are Available?

NiPost-Nigeria GIG Logistics UPS-Nigeria DHL-Nigeria

How long will it take to get my package?

Within the states order, it takes 1-2 working days to have your purchase order. And order within inter-states it takes 3-5 working days.

How do i track an order?

To track your order please, Click “Track Your Order” To enter your Order ID And Billing email in the box and press the “Track” button

How do i place an order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

How should i contact if i have any queries?

For any Queries, please contact our support term @ support@ezaybuy.com and we will respond to your e-mail within 24 hours.

Do i need an account to place an Order?

Yes; You need account to place order to enable us ship your order to your location.

PAYMENT

What Payment Methods Are Accepted?

We accept Visa Master Verve Card Payment. We also accept Pay on Delivery depends on the locations
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